our working process

We are continuously thriving to provide our customers with an impeccable shopping experience.However, in case of any unpleasant incident, please register your complaint with us through this portal so that we can swiftly address your grievances.

All complaints will be forwarded to the relevant departments and solved within 48 working hours.
In case, your complaint is not resolved by the relevant department, you may lodge your complaint at complaint@luckyone.com.pk.

While registering your complaint, please provide your valid contact number as LuckyOne Mall Management will contact you for resolution of the complaint.You can also write to our Retail Manager at info@luckyone.com.pk for Customer Service Matters.